Automating eligibility checks for travel passes

Cyngor Gwynedd Council wanted to improve the experience their customers had when checking their eligibility for travel passes. With a range of factors to consider, they needed a solution that combined key data that their staff could easily access.

266 days saved per year

Staff time freed-up

Less risk of human error

The Challenge

Cyngor Gwynedd Council needed a solution that would allow its call centre team to quickly provide answers to students about their eligibility for bus and train passes.

The Council were currently investigating the eligibility of students to claim a travel pass on a case-by-case basis, using manual methods. This meant that the process was slow and resource-hungry, with staff spending a lot of time investigating eligibility before reaching a decision.

The Solution

The Miso team used FME’s leading spatial data capabilities to provide a time-saving solution. The completed workspace was able to work out which of the Council’s catchment areas the customer’s home address fell into, and the distance between that address and the relevant facilities.

Once complete, the solution provided the answer to whether or not the applicant was eligible for a bus pass, a taxi to the closest bus stop, or a train ticket. All at the click of a button.

Cyngor Gwynedd Council improve speed-up travel pass applications process with FME.

FME® automates data manipulation and transformation

Data rarely arrives in your environment in a state that’s ready to use. The repetitive tasks required to get it into a usable form are laborious and costly. FME® automates these data manipulation and transformation tasks, leaving you to work much more efficiently with your newly optimised data set.

Here’s the problem; you have lots of data from lots of different internal and external sources, but managing it all can be difficult. You’re faced with a unique set of challenges that have a large impact on the way you work:

Driving value for your organisation by making the most of your business intelligence.
Managing the complex combination of data sources, formats and destinations.
Dealing with evolving data, resources and requirements.